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Articles written by Costis Toregas  Business Process Reengineering


Missing the Point About Government's Role in Telecommunications

Paying attention to the primary uses of broadband and the potential of governmental services leading the way ahead of consumer uses may help the current uneven and confused deployment environment around local-government broadband wireless. More

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Mark Twain Rides Again on Municipal WiFi

Changes in the Wi-Fi industry offerings could bring on new viable models for deployment. More

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Lessons from Piraeus, Greece: Wi-Fi and the Economic-Development Imperative

Broadband deployment has great potential as an economic development tool, and my experience at a Wi-Fi-enabled, air-conditioned stopover point on the Aegean Coast revealed that the people and investments involved are quite different from those active in IT and telecommunications deployment. More

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Private–Private Partnerships Can Help Bring Technology to Governments

Private–Private Partnerships (P2P) with software applications and communications firms could provide a strong lever to business expansion for broadband deployment companies. More

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Picking the Right Platform to Launch Broadband Projects

The market place should move beyond Internet consumer models (either free or at a price) and shape government service models that can fully support the front end investment requirements and on-going costs More

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Is There Room for the Iphone in Government?

The Iphone and similar breakthrough technology innovations can stimulate change and improvement in government services, but we need to inculcate an environment that accepts risk and drives productivity forward through worker participation. More

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Orgware and Its Role in ReEngineering

Orgware is defined as the cost of technology deployment once the hardware and software costs have been subtracted from the true, total cost of the effort. Its impact on reengineering decisions and on the landscape of implementation is significant, and the wise project manager will begin, not end with careful planning for Orgware success!  More

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New-Technology Rollouts: Avoid Putting Lipstick on the Pig!

Avoid merely “putting lipstick on a pig" by adopting new technology. Consider the reengineering potential first, then automate the new process for strong and transformative results. More

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The Role of Management in Technology Deployment

ReEngineering makes people uncomfortable; yet, the true benefits of communications technology can only be felt in governments when we allow our habits and processes to change, in order to use the newly found capabilities of mobile government service delivery. More

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ReEngineering Sometimes Can Mean reThinking What We Have!

Wireless solutions can open new worlds for the disabled. Instead of waiting for tailor made solutions, though, we can bring together existing innovations into an empowering whole. Bus arrivals for the visually impaired is used as an example of such synthesis. More

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