Take a look at this noteworthy publication (PDF format) from NASCIO, Transforming Government Through Change Management: The Role of the State CIO.
Listen to Costis Toregas's audio summary of the inaugural Local-Government Business Processes Reengineering Roundtable, at the W2i Digital Cities Convention in Chicago, which approached two propositions: that government productivity can be improved through mobility, and that these gains can be monetized to finance a network.
